We truly want you to enjoy your treatment with us, so just follow the guidelines below:

• We take a $30 deposit from all clients to secure your appointment. Any service under $30 will be charged the full amount of the service to secure the appointment. This deposit is your money and is held on your account until you want it back. For those loyal clients who like to rebook, this deposit will stay on your account. For those who are visiting, the deposit will go towards your treatment on the day. We appreciate more than 24hrs notice for rescheduling and cancellations. Our 24hr cancellation or changes policy applies to all appointments. We require strictly 24 hours notice of any cancellation, change to appointment time or booked treatments. Less notice for any reason forfeits the deposit. Thank you for valuing our business and valuable team who serve you.

• Gift Voucher redemption bookings require 24hrs notice or the gift voucher becomes void. If you cancel a gift voucher booking outside of the 24hrs notice on the first occasion, we will allow a reschedule however if it happens the second time the gift voucher will become void.”

• Urban Promotional/Seasonal Gift Vouchers are a 4 month validity from the date of purchase. This is lawful under the Fairtrade Act and ACCC for providing a promotional gift voucher that is a special offer, with treatment packages at discounted prices, allowing us to change the validity. Can be used on product or treatment menu.

• Please quote voucher number at time of booking. 24 hour booking policy applies. Failure to give notice within 24hrs of the booked appointment for the treatment promotion, will result in the entire treatment promotion being void & forfeited.

• Please note our promotional gift voucher policy allows guests to reschedule their appointment once only at time of cancellation. Should you have to reschedule a second time we suggest you find someone else to take your appointment or the voucher will become void.

• Not valid with any other offer, discount or voucher.

• Promotional Gift Vouchers are not redeemable for cash or refunds and non transferable. No substitutions. Treatments are redeemable for a limited time.

• Prices are subject to change without notice.

• Emailed treatment promotions are personalised with a special note so you can make the promotion as personal as you wish.

• Treatment promotions may be transferred to friends or family members.

Treatment Promotions are only redeemable for our advertised trading hours Monday to Friday and are not redeemable on Public Holidays or any other days.

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