We truly want you to enjoy your treatment with us, so just follow the guidelines below:

• No cancellations or changes allowed within 24 hours of the appointment. We take a 50% deposit to secure your reservation. This goes towards your treatment on the day. We require strictly 24 hours notice of any cancellation, change to appointment time or booked treatments. Less notice for any reason forfeits the deposit. Deposits are non-refundable but may be transferred to the next appointment with 24 hours notice.

• Gift Voucher redemption bookings require 24hrs notice or the gift voucher becomes void. If you cancel a gift voucher booking outside of the 24hrs notice on the first occasion, we will allow a reschedule however if it happens the second time the gift voucher will become void.”

• Urban Promotional Gift Vouchers that are special offers or value add packages are valid for 1 year & must be used before the date of expiry. All other gift vouchers including full priced treatment menus or dollar amount are strictly valid for 3 years from date of purchase and must be used within this 3 years.

• Please quote voucher number at time of booking. 24 hour booking policy applies. Failure to give notice within 24hrs of the booked appointment for the treatment promotion, will result in the entire treatment promotion being void & forfeited.

• Please note our promotional gift voucher policy allows guests to reschedule their appointment once only at time of cancellation. Should you have to reschedule a second time we suggest you find someone else to take your appointment or the voucher will become void.

• Not valid with any other offer, discount or voucher.

• Promotional Gift Vouchers are not redeemable for cash or refunds and non transferable. No substitutions. Treatments are redeemable for a limited time.

• Prices are subject to change without notice.

• Emailed treatment promotions are personalised with a special note so you can make the promotion as personal as you wish.

• Treatment promotions may be transferred to friends or family members.

Treatment Promotions are only redeemable for our advertised trading hours Wed – Sat and are not redeemable on Public Holidays.

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